Configuring Bot Advanced Settings

This section provides guidance on configuring advanced settings for your bot to customize its behavior and functionality. All advanced settings are located on the bot Details page.

General Settings

To set up the general details of your bot, click the General section header and configure the following parameters:

Parameter	Description
Name	The bot name. This field is mandatory and is automatically filled during bot creation.
Deployment State	Select a state (Live, Pre-Prod, Dev, Trial, POC, Demo, etc.) to indicate the environment or stage of deployment for this bot. When viewing all bots (All Settings > Bots), this selection is displayed as a label below the bot name for easy identification.
Description	Provide a brief description of your bot.
Enable web socket	Select the checkbox to enable communication over the WebSocket Protocol.
Block file upload	Select this option to restrict users from uploading files within chats. Users receive a notification that can be customized under Dialogue management > Special messages.
Allow file upload in idle	Select this option to permit a user to upload a file while the conversation is in Idle mode. If this setting is not selected, the bot responds with the FileUploadedInIdle special message, informing the user that file uploads are only permitted when actively requested within a flow.
Bot Framework Version	Bot Framework version 4 is selected by default and it offers enhanced customization options and features such as adaptive cards in conversational flows.
AllowedOrigins	Specify the domains from which your bot can be accessed. This restricts access to authorized domains only. NOTE: Enter the allowed origins in the format https://domain.tld (e.g., https://druidai.com) and separate multiple origins with a comma.
BotId	This unique bot identifier is automatically filled by the system.
SourceId	This unique identifier is used for element identification during the import-export process and is automatically filled by the system.

Special Flows & Predefined Responses

The Bot Designer allows you to define specific responses triggered by special events during a conversation.

Define Special Flows

Special flows are automatically triggered when certain events occur (e.g., when an intent is not recognized). To configure these flows:

1. Select the desired flows from the appropriate dropdown fields (e.g., Welcome flow, Intent not found).



For more information about special flows, see Special Flows.

2. Click Save at the bottom of the page.

Manage Predefined Responses

The system uses predefined keys (special messages) for responses triggered by events like cancellation or inactivity. DRUID Special messages are customizable per bot to suit your specific requirements.

There are two types of special messages:

• Default system messages: These messages are automatically included in all bots.
• New special messages: These are not automatically propagated and are highlighted in orange for easy identification. The DRUID Flow Engine does not use these messages during conversation time.

Actions for Custom Messages

• To add a system message to your bot for customization, click the Add message to bot icon associated with the desired message(s).
• To delete a custom message from the bot, click the Remove from bot special messages icon in front of that message.

To localize or customize these responses:

1. Scroll down to the Keys table.



2. For each predefined response, provide the default and localized keys for any additional languages.
3. Click Save.

Customizable Special Messages Reference

The table below lists all customizable special messages and describes when each message is sent to the user.

Special Message	Description
AdaptiveCardNotSubmitted	Notifies the user to submit their response using the adaptive card options after they attempt to type something else in the chat.
CancelReplyMessage	Acknowledges the user's "cancel" request and confirms that the current process has been stopped.
CantDiscloseInformation	Alerts the user that they lack permission to access the matched intent because their role does not match the flow's configured roles.
CantInvokeAlertFlow	Informs the user that the alert flow cannot be triggered due to technical reasons.
ChooseVariant	Appears when the user's input does not match any available options at a step requiring a choice (e.g., hero, choice cards) and intent switching is disabled. This message will be displayed until a valid choice is made.
DoNotSeeMore
DoSeeMore
DoYouWantToSeeMore	Prompts the user to indicate if they wish to continue viewing a list of results or options.
FileUploadedInIdle	Informs the user that file uploads are only allowed when actively requested, as the conversation is currently in Idle mode.
InactivityCancelConversation	Displays when a conversation is automatically canceled due to user inactivity If no specific flow is configured for handling inactivity (Inactivity Cancel Conversation Flow), the bot responds with this message before ending the conversation. If the inactivity threshold is reached while an inactivity flow is running, this message is also sent before the conversation is dropped.
InputValueInterpretationError	Prompts the user to clarify their response when the Flow Engine extracts some entity fields but not the specific entity field required by the flow step's input mapping.
InsertDateAlso	The default message sent during input mapping for a DateTime field when the user's response only includes the time component.
InsertHourAlso	The default message sent during input mapping for a DateTime field when the user's response only includes the date component.
LoadingExistingConversation	Displays while the bot is retrieving and loading the data or context from a previous, existing conversation session.
NoBotAccess	The default message sent when the user's roles do not match any roles configured on the bot.
NoIntentIdentified	The default fallback message used when the bot does not recognize the user's intent and no specific Intent not recognized flow is configured.
NoPermissionsForTargetIntent	Alerts the user that their current security role does not have permission to trigger the requested target intent.
NothingImplemented	Displays a generic response when a requested action or a newly added system key has not yet had a corresponding flow or response configured.
OAuthLink	Delivers a secure authentication link in the chat when a user attempts to access restricted features. Following this link allows the user to verify their identity and gain the necessary authorization.
ReleaseErrorMessage	Notifies the user that an error occurred during the conversation and prompts further action if needed.
ResetReplyMessage	Confirms that the conversation reset request (the user typed "reset" in the chat) has been acknowledged.
SensitiveDataInputWarning	Displays during Prompt steps that involve sensitive data handling.
UploadFileBlocked	Displays when a user attempts to upload a file on a bot that has the Block file upload setting enabled. The bot will prevent file uploads, ensuring that no files can be shared through the chat.
UploadFileFailed	Displays when a user attempts to upload a file that does not meet the defined file restrictions (e.g., unsupported file type or maximum allowed size exceeded). When a file upload fails validation, DRUID raises an exception that can be handled in the flow to guide the user accordingly. For more information, see File Upload.
WaitForConnectorActionComplete	Displays when a user sends a message while the bot is processing a delay on a flow step. (between the pre-action and the step message). The delay, set between 1 and 10 seconds, occurs between the pre-action and the step message. If the user interacts with the bot during this waiting period, the bot responds with this special message to inform them that it is still processing their request.

Configure Analytics

Configure the Currency metric used for Dashboard FTEs (Full-Time Equivalents) in the Analytics section.

To set the currency metric name for Dashboard FTEs:

1. Click the Analytics section header.
2. Select the desired currency from the Currency dropdown. If no currency is selected, DRUID uses the default value, EUR.